100% Customer Satisfaction Guarantee
If for any reason you are not satisfied with your products just return them to us with in 30 days from the date of receipt, and we will cheerfully refund your money. We want you to be satisfied and we go to great lengths to make our customers happy.

Ordering
You may order on-line, by phone, fax, or mail. If you have any questions about our products please call. We are available Monday through Saturday 8:00 Am – 5:00 Pm MST. We always check our voice mail, so it is possible to reach us after hours.

Payment
We accept all major credit cards, personal checks, wire transfers, gold bricks, and the occasional horse trade. In most cases payment is required before shipping.

Delivery
Most orders are shipped within ten business days. Transit time may be an additional five to seven business days. Small orders like letters, video’s and books are shipped within two business days.

Our goal is to achieve the shortest order turn around possible. However, because many of our products are built to order this may require additional time with larger orders.

Shipping
We ship by Federal Express (ground and freight), depending upon the size of your order. We have 70% discounts with all of the carriers we use. We will get you the lowest freight price possible for the product you order.
More details below

Cancellation
You may cancel your order at anytime prior to shipping. There will be a 3% cancellation fee on all credit card orders to cover the merchant fees. 

If you decide to cancel after your order has been shipped, you will be responsible for all shipping charges, as well as the 3% merchant fees.

WARRANTY

PVC Material - UV Guarantee
There is a 5-year guarantee on all our PVC material against yellowing, chalking, or fading due to UV damage. If this happens we will replace your product at no charge.

PVC Material - Breakage Guarantee
There is a 5-year warranty against breakage on all PVC Products under normal use and conditions. (This does exclude heavy equipment and transportation damage). Premier Equestrian will replace the broken part(s).

Polyethylene (HDPE) Materials
There is a 5-year warranty for both UV damange and breakage under normal use and conditions. (This does exclude heavy equipment and transportation damage).

Vinyl Lettering and adhesives
Adhesives on vinyl are guaranteed for 5 years, this includes Vinyl applications of letters, vinyl stripes, and material. Under normal use and normal exposure to UV.

Rock Facades
There is a 5-year warranty on Premier PolyPro rock facades, warranty includes breakage and discoloration under normal use and conditions. (This does exclude heavy equipment and transportation damage).

PVC Dressage & Horse Jump Products
Five-year guarantee against breakage under normal use and conditions. We will pro-rate the cost of replacement over the five-year term at 20% per year. Customer is responsible for returning the damaged item(s).

The bottom line is that we build our products to last. We will do what we can to help you to get the most life out of your Premier Equestrian products as possible.

SHIPPING

The customer is responsible for receiving the shipment.

Premier Equestrian cannot make claims on damaged goods unless the customer makes a note of the damage on the delivery receipt.

UPON RECEIVING A SHIPMENT:
1. Inspect shipment for damage. Torn, crushed boxes, punctured boxes, etc.
2. If there are any signs of damage, note it on the delivery receipt.
3. Accept all of the shipment.
4. Call Premier Equestrian within 72 hours to report damage.
5. If any part of the shipment is damaged, we will ship replacements immediately and file a freight claim.

FREIGHT ITEMS:
For item(s) shipped via FedEx Freight, the customer will be contacted to arrange an appointment for delivery. Freight may be returned or storage charges may accrue if not received within 72 hours of notification. FedEx Freight's number is 866.393.4585.